Enhance Your Telephone Consultation

Enhance Your Telephone Consultations

Tuesday 29th May 2012 ¦ 09.30 - 17.00

RCGP, 25 Queen Street, Edinburgh, EH2 1JX

A full day seminar that:

Explores the key evidence - using presentation and facilitated group discussion

Will examine in particular

evidence from published research        

participants' experience of being on the receiving end!

Participant's professional experiences and challenges

Uses skills framework for improving telephone consultations

Engages learners in particular exercises to improve their skills, with focused peer feedback on performance

Allows doctors (of all grades) and nurses to work together

Moves quickly and rehearses the "best buy" skills

Course fees

RCGP members £110                     Non Members £120.00

Full details and application form can be obtained by clicking on the following link:

Enhance Your Telephone Consultations

or contact; Fiona Paterson fpaterson@rcgp-scotland.org.uk Tel; 0131 260 6800